Pratt Abbott Garment Care

f the buttons into my zipper, so my dress no longer zipped up. I was able to identify the problem and fix it pretty easily with a seam ripper and some white thread, but that's the only thing keeping my review from being 5-stars.

aining the process and it was ready even before the time they quoted. When I got it home, the dress was sparkling like new! I totally recommend them to clean your wedding gown! I know they will handle your garments with care!!

k it looked brand new! They even took care of my personalized hanger. Not going to lie I was definitely nervous about just dropping it off at a dry cleaner, I figured I have to go to a specialized wedding dress cleaner, but Pratt Abbott was great. Definitely recommend!

service as I had my own preserved years ago so I thought I would get it done for her. They did a great job and it is now safely cleaned and preserved in a storage box. They were very helpful as well as timely. It definitely puts your mind at ease to know it’s all taken care of for perhaps another wedding day!

lly bad and the sequence in my dress was all knotted from dancing the night away but I have to say I was blown away by how clean they got it and they took care in sorting out the knotted pieces of sequence! I also spoke to Angela Emery before and she walked me through the whole process and explained all of the options and helped me narrow down exactly what I wanted to do! They gave me a time frame for how long they expected it to be finished and they completed it a couple weeks early!! Overall, I highly recommend Angela and Pratt Abbott for any and all of your wedding gown needs both before and after the wedding!!

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ng team made it look like new. I was able to resell the dress and included the cleaning certificate that Pratt Abbott provided to increase the resale value.

preserved forever. This company is amazing! I would recommend them to anyone and everyone I know!

the dress back, boxed, with detailed notes on its condition, etc. I would highly recommend them for preserving your special dress.

ocess as well

th and my dress came back like it was brand new! The dress was pretty dirty from my mountainside wedding and you couldn't even tell I dragged it up and down the wet mountain and then dance the night away in it. I really appreciate how easy it was to drop off and pick up (since I could drop it off in my town although the cleaning took place at another location). Thank you!

lot of layers!). When I got my dress back, it looked better then ever, it was clean and looks like no one even wore it! I would highly recommend Pratt Abbott to anyone getting there dressed cleaned!!

y know how sentimental this process is for brides. I received my dress sooner than I thought and then a thank you note in the mail from Angela. I use Pratt Abbott for most of my cleanings and have so pleased with how they take care of the day to day and the once in a lifetime :) -Maria , South Portland

through mud and sticks at our barn venue! Thank you, Angela and team, for treating my dress as your own and helping me hold onto that one beautiful, tangible piece of our special day.

ng it as my dress had some stains on the bottom from being dragged around all night! Only thing was that they failed to call us when the dressed was boxed and ready to be picked up. After some time, we called to find out it had been ready. Disappointed about that part, but very satisfied with the quality of work they did to get my dress clean and boxed up. They even sent us a thank note in the mail for using their services with a gift card for next time!

ppreciated Pratt and Abbott for making me feel part of the process and though I have not looked at my dress yet I feel very confident it's in excellent condition :) Thank you!

ways was!

and preserve the dress because I was so happy with the service and how personable the entire team is, instead of waiting until I get back home to Boston. The pricing is incredibly reasonable for the quality work you're receiving (and they're always sending coupons if you sign up for their emails in advance!).

ay so I did not care about walking in the mud during pictures and the cocktail hour, and just hoped my dress could be cleaned afterward. We went away on a little honeymoon after so I did not get the dress to Pratt Abbott until about 2 weeks after the wedding. All the mud came out and the dress looks great! I decided not to get the dress "preserved" but it is clean:)

e cleaning and preservation.

in someone else's possession but she put me at ease. My wedding was in Kennebunkport and Pratt Abbott's dress steaming services are in Portland. But I was able to drop off the dress at the Kennebunkport office and they transported it to Portland and back in time for the wedding. I needed to drop it off on Thursday in order to get it back in time for a Saturday ceremony. The only reason I would give 4 stars out of 5 is because of the experience dropping off the dress. While I had coordinated everything with Angela in advance, the woman manning the desk at the Kennebunkport office wasn't aware that I was coming. I later found out that there was some miscommunication about when I would be there which is no one's fault, but it did make for a confusing drop-off situation. The woman at the desk wasn't answering questions directly and got me worried that I wouldn't get the dress back in time. She mentioned something about not getting deliveries on Saturday which is when I had scheduled a pickup. So I panicked... but then I found out that their rush turn-around meant that it would actually get delivered Friday night so I could pick up Friday or Saturday. So after about 15 minutes of trying to get clear answers I finally felt better. Of course, I was worried rush-order meant I would have to pay more, but Angela had already planned that into the price. I contacted Angela directly after the experience with my concerns and she again made me feel at ease and promised to have the dress back for me. Everything worked out according to plan and the dress was beautiful! For anyone planning to drop off at a location other than Portland, definitely call ahead and plan out the schedule with Angela!

phone before delivering the items to PA to be certain that I had a clear understanding of the process. She couldn't have been nicer and it was immediately evident that she knew her stuff! I had complete confidence in them. The staff at the drop-off location was equally helpful, thorough and pleasant . The entire process was handled professionally and we cannot recommend them highly enough.

spilled mixed drinks, and frosting. (it actually had mold growing on it 2 months later) I took it to Pratt Abbott in Yarmouth and Angela did an awesome job!! Got it back in almost-perfect condition, and the tequila-swamp smell was somehow completely gone, just a little discoloration on the hem remained! so glad I chose to bring it here!

s. They went above and beyond to make my dress stunning after a cross country flight. Today I'm writing because my dress was an absolute mess after my outdoor wedding, and 2 years after getting married, I decided to finally get it cleaned so I can sell the dress. The designer silk dress was covered in soot and water stains. Pratt Abbott cleaned the dress to make it look AS GOOD AS NEW. I was shocked when I picked it up. I am confident I can now sell the dress. This team is absolutely amazing, and they take so much care with wedding dresses. There honestly aren't enough words to say how impressed I am with this team.

ed whether or not to preserve the dress. I highly recommend this vendor!!!

wedding team were highly responsive, and professional and so very helpful! We are grateful for their patience and good work!

. Kate, at Pratt Abbott Cleaners in Westbrook, ME, is AMAZING! She reviewed the gown meticulously and provided the best Customer Service I have ever had! What a delightful and efficient woman! I knew we were in good hands! Because we received such excellent service from Pratt Abbott, we are now using them to clean and preserve her wedding gown and veil. I highly recommend using Pratt Abbott for your wedding gown care! Ask for Kate! My daughter, who lives out of state, asked me who was best to handle her wedding gown and I recommended Pratt Abbott. She emailed with Angela Emery, Garment Care Coordinator, who assured her that her wedding gown would be steamed in time for her wedding and it was! I brought the gown to Kate, at the Westbrook store, was she was AMAZING!! She reviewed the dress meticulously and provided the best customer service I have had a in a long time! I knew my daughter's wedding gown was in good hands! Because of how well we were treated, we are now having Pratt Abbott clean and preserve the gown and veil. Thank you Kate and Angela!!

ey returned the dress and it was a bright white. I couldn't believe how well they had restored it. The dress looked new. They also restored my mother's wedding dress which was not as old but had a stain on it. Again the dress was perfectly white. It was so special for me to be able to wear both dresses on my big day and that would not have been possible without Pratt Abbott!

e bust and about a foot along the entire hemline was literally black! I was so upset!! I contacted Angela and she was so professional and reassuring, I brought the dress in that weekend. When the consultant took my dress out of the bag I was on the verge of tears and warned her that it was pretty bad, and I couldn't even believe that I heard her say "This shouldn't be a problem at all!" I was on cloud 9! I left my dress with them and picked it up a few weeks later and kept it in the bag until my appointment for my alterations. The dress was absolutely flawless!! You can't even tell it was pre-loved!! I would absolutely recommend Pratt Abbot Cleaners to anyone! Thank you Angela and your team for putting a nervous brides mind at ease!!

ly the next day. After the wedding, we realized that mailing the dress to Pratt Abbott for cleaning and preserving was much more cost-effective than using a local cleaner in our own metro area. Customer Service chief Angela Emery and the team at Pratt Abbott make it all happen with no worries!

w it before they put it in the preservation box at the South Portland store. The bottom of my dress was very soiled and there was a small rip in part of the tulle in the bustle area--however, when Pratt Abbott was done with it the dress looked good as new and they were even able to repair the rip! When the preservation was done I picked it back up at my local store; I'm happy I made the investment in preservation, they did a wonderful job. Angela and Becky were great to work, and I even received a hand written thank you from Angela a few weeks later which was really impressive! I would definitely recommend using Pratt Abbott.

served. I am so happy I can keep my dress forever so beautifully presented. Well worth the cost (which seems reasonable). I recommend working with Pratt Abbott. I was glad to have this done at a local shop.

ave fun in her dress. Can you bend over, can you dance and can you sit down in your dress without having to hold it up or fear of the dress ripping? At the end of the evening, if her wedding dress was any indication of how much fun she had, FUN she had. The dress was simply filthy dirty, with grass stains (from pictures), dirt from walking the island roads and, of course, the late night pizza stains! We thought the stains would never come out of the dress. I went online and emailed Pratt Abbott to tell them about her dress. Within two hours, I received an email back from Angela indicating no appointment was necessary, to simply bring the dress into any of their fourteen locations and they would make it beautiful again. And that they did! Thank you so much for taking such great care of her dress. As you said, the dirtier the wedding dress, the more fun the bride had. Thank you again and I would recommend Pratt Abbott to all brides looking to have their dresses cleaned and preserved.

ork schedule, Pratt Abbott remained gracious and helpful. I eventually decided to preserve it, and am very glad I did. I would recommend Pratt Abbott to all brides!!

fter the honeymoon, I scrambled around doing research to try and find someone to clean my dress and that was when I saw that Pratt Abbott, the dry cleaner down the street, had the special certifications to do so. I emailed them and got a response right away. My dress and I were in two different locations, but my grandmother brought it to them and then they called me so that I could pay for the service directly. Every person I spoke to was lovely and helpful. My dress now looks just as perfect as it did before I put it on.

all!! The steam and preparation was perfect. Thank you Pratt Abbott for letting me and Mom be worry free on such an important day. We love you guys!!!

onalism with the gown from the moment we dropped it off in the So. Portland location to the personal delivery by Angela and Becky directly to the Black Point Inn where our daughter was getting married. The dress had delicate pressing needs that were handled perfectly making the dress fit like a dream. Angela and Becky delivered the dress the day before the wedding making sure they found just the right spot to hang it and before leaving making sure additional steaming needs were taken care of so that it was wrinkle free. Everyone made us feel as though we were their only bridal customer and definitely most important to them! We thank them all for making the already beautiful but stressful day much more relaxing!

nd not selling it online- but if I were to sell it I would have complete confidence in the quality and the cleaning. Pratt Abbott also provided me with a certificate verifying professional cleaning and preservation. I think this would help me get top dollar for the dress.

the way it came out after all these years, Becky did an amazing job! I highly recommend Pratt Abbott to any bride! I am grateful to now have these memories properly stored away safely for whatever may come down the road.

wish I had done it the other way around, because I needed a couple small alterations after. Nonetheless, the dress was cleaned perfectly and looked perfect! Turnaround was SUPER fast!

nd family in the future. Thanks for all of your help!

day and then took away the stress of transportation by delivering it to my venue the day before. It was beautiful. They also cleaned and preserved my gown and veil after the wedding and it looks gorgeous. I also use Pratt Abbott's cleaning services for my work clothes. I highly recommend them for any bride or working woman in Maine!

wedding I thought the bottom of the dress was destroyed with red wine and grass stains but Pratt Abbott was able to get it back looking nearly new. It was a designer silk gown with extensive detail and the owner took extra care to clean the material by hand with special solutions. I would recommend Pratt Abbott to any bride looking to freshen up her gown before or to restore it after the big day.

& dress looks well preserved. I also received a very sweet note congratulating/thanking me for using Pratt Abbott.

ry of my wedding dress and my husband's suit. I planned the wedding in Maine from our home in South Carolina and Angela walked me through the best options for shipping my dress and when to have it delivered. She actually brought my dress to the ferry to Peak's Island where we were getting married, on a Sunday! Perhaps more impressive is the way she handled our "first wedding emergency" with my husband's custom suit. A cleaner in South Carolina stained his brand new custom made shirt the day before we left for Maine (we went up on a Thursday and the wedding was on Sunday.) I contacted Angela in a panic and she immediately went into action and had an employee standing by to help us see if the shirt could be salvaged. Jane washed the shirt several times and spent a lot of time on Friday, but managed to get it clean!!!! Again, above and beyond service! I had no idea this existed for something as seemingly ordinary as cleaning a dress and suit. Thanks Angela and everyone at Pratt Abbott in Maine. You greatly contributed to the best day of our lives! -Stacey and Glenn, South Carolina (9/25/16)

ect. I dropped my gown off at the Yarmouth location where Kate provided exceptional service! She took the time to look over my gown to find any obvious stains or damage. Kate also went over the the process with me and let me know what my finished gown would like like and how to care for and store the box. I was told that the process may take over a month but I received an e-mail that it was ready in less than two weeks! The preservation looks fantastic and it came with written instructions on how to care for and store the dress (something I would have forgotten over the years). I highly recommend Pratt Abbott Cleaners for any garment that is important to you!

ng gown cleaning/ pressing. I flew to Portland with the gown, not concerned if it was wrinkled, because an appointment was scheduled with Pratt Abbott. The customer service was exceptional. Angela contacted me to confirm when I would deliver my gown to Pratt Abbott and where and when I needed it delivered upon cleaning. Delivery was prompt and the gown looked beautiful!

ime and spent close to 3 hours steaming my dress! I was so happy and couldn't wait to wear my wedding dress!! Thank you all so much for making me feel beautiful on my special day!

nervous to trust anyone with my dress. The entire experience was wonderful! They have excellent service and did a beautiful job with my dress. I had an outside wedding and my dress was filthy, but they were able to clean it perfectly. I would highly recommend Pratt Abbott Cleaners to any bride!

ought it would be. The dress came out looking pristine and they even sent a handwritten note after completing the work. Very glad I used their services.

ss belly. They also dropped the price on my cleaning since the dress was a non-traditional wedding dress (more like a bridesmaid style). I can not say enough good things about it! My husband had his kilt cleaned here as well and it came out fantastic! Thank you Pratt Abbott!

day of my wedding. Afterwards, my dad dropped my dress back off for preservation, and now it is beautifully cleaned and preserved in a big white box at my parents' house in Maine! I had a great experience, and affordable, too, with Pratt Abbott. I was so anxious about getting my dress from Chicago to Maine, and their assistance took away all my anxieties!